"Raise a Case" option for customers to create a complaint in our Dynamics CRM application
The "Raise a Case" button now allows our customers to create a complaint. Once a customer records a complaint via LiveFleet, an email will be sent to the primary Relationship Manager in the CRM platform. You can find more details
here.
We made several improvements to the Voyage menu section. Here is what is new:
Direct integration between Voyage PAL and LiveFleet
LiveFleet (and CWA before that) used to support multiple data sources for noon reports, including Dynamarine and an Excel-based format used mainly by the Eastern SMCs. When the Voyage PAL module was first released, we added a configuration screen for the SMCs to define the date on which the Voyage PAL data should start getting reflected in LiveFleet.
Voyage PAL is now the only data source for all vessels managed by BSM, so there is no need to maintain this process.
The configuration page "CWA Voyage Integration" is now disabled. The Voyage data is immediately visible in LiveFleet based on the First Log date.
You will now find more information, clearly split into dedicated pages:
- Port Calls - This replaces the page previously called Arrival/Departure. This was just renamed for clarity. The content of the page did not change.
- Operational Performance - This includes the following tabs:
- ME Operational Performance
- Fuel Consumption Summary
- Slip
- SFOC/SCOC
- Environmental Performance - This includes the following tabs:
- Average EEOI
- Emissions
- Garbage Log
- MARPOL Log
ME Operational Overview
This graph is based on PAL → Voyage → Performance Overview → Performance Overview
Speed (Knots): The Speed Over Ground of the vessel as measured by the GPS in knots.
Consumption (MT/24 hrs): The Fuel Oil Consumption of the Main Engine in MT per day.
Power (kW): The average Main Engine power output for the given day.
RPM: The Main Engine average rotational speed per day.
Fuel Consumption Summary
This graph is based on PAL → Voyage → Performance Overview → Total Consumption Tab
ME Cons: The Fuel Oil Consumption of the Main Engine in MT.
AE Cons. The Total Fuel Oil Consumption of the Auxiliary Engines in MT.
Aux Boiler: The Fuel Oil Consumption of the Auxiliary Boiler in MT.
Total Cons. The Total Fuel Oil Consumption of the Main Engine, Auxiliary Engines and the Auxiliary Boiler in MT.
Slip
This graph is based on the Slip tab in PAL → Voyage → Performance Overview → Slip Tab