Frequently Asked Questions
What is the purpose of the "Raise a Case" button?
Our customers can now directly raise a Case/complaint through the LiveFleet application (see screenshot below). This new channel of communication with our customers will help us be on top of their concerns and timely and effectively resolve any ...
LiveFleet is not available. Is there a problem with the platform or is it just me?
We have a status page for LiveFleet, which provides real-time visibility into the performance of LiveFleet. If the site is slow or not responding, this page will show whether or not there is any downtime or performance issue. If there are no ...
Why I am not able to see the same menu sections for all vessels/companies?
The menu structure is configured for each company. SMCs SMCs should have full access to all menu sections. Owners The menu structure for owners depends on their specific requirements. In most cases, the standard menu includes the following sections: ...
Who reads my Queries & Feedback?
At the moment, everything goes to the LiveFleet team and a small number of beta testers. This is to ensure that the notifications are working well and also gives you the opportunity to easily give us feedback. We read and reply to all messages, so ...